At Citibank, we always strive to make your banking experience easier and more importantly secure. As part of this endeavor, we would like to inform you about different types of frauds and how you can protect yourself.

Citibank Online

Citibank Online is a fast and safe way to manage your money; however, it is important to be aware of steps you should take to protect yourself against online fraud.

  • Citibank staff will never ask for your Citibank Online user ID and password.
  • Never give your password or PIN code details to anyone. None of our staff will ask you to voice out your
    t-PIN, e-PIN or ATM PIN
  • Safely log on to Citibank Online Banking by entering the homepage of Citibank UAE into your browser. Do not use website address or links attached in any e-mail or found through Internet search engines to log on to Citibank Online Banking.
  • Ensure that no one is watching you while you key in your Online Banking Password, Card Number, ATM Card/Credit Card Personal Identification Number (PIN), log on password, e-Statement password, or any other sensitive information.
  • Always log off your online session. Do not just close your browser. Follow the logoff instructions to ensure your protection.
  • Be aware of phony "look alike" websites which are designed to trick customers and collect their personal information. If you suspect a website is not what it purports to be, leave the site. Do not follow any of the instructions it may present to you.
  • Be alert to the threat of phishing. Phishing emails will attempt to trick recipients into disclosing sensitive personal information, such as user names, passwords and credit card details, by claiming to come from a genuine source. They are often extremely authentic looking and will direct users to enter details at a fake website whose look and feel are almost identical to the legitimate one.
  • Never reply to emails that request your personal information and do not open emails from senders you do not recognize.
  • Do not use a shared computer or device that cannot be trusted for Online Banking.
  • Make sure your personal computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses.
  • Install a personal firewall to help prevent unauthorized access to your personal computer, especially if you connect through a broadband connection, network router, cable or DSL modem.
  • Clear your browser's cache and history after each session to ensure your account information is removed, especially if you are using a shared computer.
  • Be cautious of your wireless connections security, set a personal and unique password for your wireless network.
  • Do not install software or run programs from an unknown origin.
  • When creating passwords, try and use a mixture of letters and numbers and do not use personal information, such as date of birth or mother’s maiden name.
  • Do not use the same password for all your accounts.
  • Check your accounts on a regular basis and contact us immediately should you encounter any difficulties or irregularities.

If you are ever in doubt or you are suspecting that your online or personal security details may have been exposed, please contact our 24-hour Citiphone Banking Service on +971 4 311 4000 and a Citiphone Representative will be glad to assist you.

Mobile Banking

  • Install security patches and the latest software updates in your mobile phone. Do not download program/apps from unsecured sources.
  • Ensure that no one is watching you while you key in your User ID, Password, or any other sensitive information.
  • Always log off from your online session. Do not just close your mobile phone browser. Follow the logoff instructions to ensure your protection.
  • Set up a password for your mobile phone. This will help you prevent unauthorized use of your mobile phone and access to your personal information in case it is lost or stolen.
  • Remove temporary files and the cache stored in the memory of your mobile phone regularly since they may contain sensitive information such as your account number.
  • Delete sensitive SMS messages if they are no longer required and clear the browsing history regularly.
  • Do not leave your mobile phone unattended.
  • Avoid sharing your mobile phone with others.
  • Do not keep sensitive information such as your account numbers, PIN and logon passwords in your mobile phone.