Card Services
Important Notices
As our digital channels continue to evolve, we aim to provide you with a seamless banking experience, where you can carry out your banking transactions with ease and enhanced security.
Some of our services are transitioning away from post, courier or email requests, to give you the peace of mind that only you can have access to your account(s). These services are available through our digital channels, where you can request for them instantly, and get your transaction carried out faster.
Starting 1 November, 2020, the following services will only be available through the listed channels:
| Service | Channel |
|---|---|
| Funds Transfers | Citi Online, Citi Mobile® App, Branch |
| Book Time Deposit | Citi Online, Branch |
| Draft Issuance | Citi Online, Branch |
| Account Maintenance and Debit Card requests | Citi Online, Citi Mobile® App, Branch, Citiphone |
Starting from July 15, 2019, we will no longer be sending out paper statements. Instead, we will send you monthly e-statement reminders that you can view on Citi Mobile or Citi Online. This is not only better for our environment but is also more convenient & safer for you.
*Currently, only Credit Card Statements are accessible through Citi Mobile. You can always access your Banking Statement through Citi Online.
Citi is bound by the regulations of the UAE Central Bank to ensure that all Current Account holders with Citi UAE are current residents of UAE. To meet this obligation, we request a valid EID from all account holders.
Protect yourself from hackers. Download the Citi Mobile app only from Google Play or Apple App store by simply searching for "Citibank UAE". Never use an unofficial websites.
What is "Phishing"?
"Phishing" is an internet scam whereby fraudsters send emails with the intention to collect critical personal and financial information. These "phishing" emails look genuine and appear to be coming from a legitimate bank. They always contain a link to a "spoofed" website asking you to provide an update to, or confirm, sensitive personal information and/or have a warning stating that your card/account has been suspended and that you need to click a 'secure' link to activate or restore your card/account.
How to Protect Yourself from Phishing?
- If you receive an email claiming to be from Citibank asking for your financial or confidential information or stating that your account has been suspended, do not respond. Forward the email to spoof@citicorp.com and then delete it from your inbox.
- In case you have inadvertently clicked on a link or responded, please call our 24-hour Citiphone Banking Service at +971 4 3114000 immediately. Re-set your Citibank Online User Name, Password and ATM PIN/TPIN.
- Update your PC / Smartphone system patches and security software from a trusted vendor (Antivirus, Anti malware and Anti spyware). Be careful when you use a PC in a public place or one not having the latest security software.
- Always log off by clicking on the "Log Out" / "Sign Out" icon on the Citibank Online website.
- Access your account at Citibank Online by always typing www.citibank.ae directly in the address bar of your browser.
- Never store your password or account/card information on paper or electronically on word, excel or text documents. Always keep your PC/Smartphone protected with a password/PIN.
- Citibank will never send you communications asking for confidential or sensitive information like Username, Password, Card or Account number, ATM PIN, Telephone PIN, OTP, Mother's maiden name, Date of Birth.
Sanctions Notice
Please note that the U.S. Government has in place sanctions against certain countries, related entities and individuals. Under these sanctions, Citibank N.A. is/will be prohibited from engaging in transactions that may fall within the guidelines of the sanctions and is compelled to reject such transactions and block the related funds.
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Terms & Conditions:
Citibank.ae provides information about, and access to accounts and financial services provided by Citibank N.A. – UAE branch in the United Arab Emirates. It does not, and should not be construed as, an offer, invitation or solicitation of services outside of the United Arab Emirates. This website is not intended for distribution to, or use by, any person in any country where such distribution or use would be contrary to local law or regulation, and none of the services or investments referred to in this website are available to persons resident in any country where the provision of such services or investments would be contrary to local law or regulation.
Citibank is service mark of Citigroup Inc. or Citibank N.A., used and registered throughout the world.
Citibank N.A. UAE is registered with Central Bank of UAE under license numbers 202563 for Al Wasl Branch Dubai, 531989 for Mall of the Emirates Branch Dubai, and CN-1002019 for Abu Dhabi Branch. Tel: 04 311 4000.
Citibank N.A. - UAE Branch is licensed by the Central Bank of the UAE as a branch of a foreign bank.
Citibank N.A. UAE is licensed with UAE Securities and Commodities Authority (“SCA”) to undertake the financial activity of A) Financial Consulting, Introduction and Promotion under license number 20200000097 B) Trading Broker in International Markets under license number 20200000198 C) Portfolios Management under license number 20200000240 D) Custody under license number 602003.
Copyright © 2026 Citigroup Inc.