Paying your Citi Credit Card balance doesn't have to be a hassle! Choose from a variety of payment options to suit your needs.

Make an online transfer from your Citi Account

Save time and pay your Citi Credit Card online in 5 easy steps via Citi Mobile or Citi Online!

How to pay online

    Sign on to Citi Mobile or Citi online at

    Select the credit card you want to pay

    Select the account you want to pay from

    Select the amount, date, purpose for transfer and click ‘Next’

    Verify and confirm to complete

Make an online transfer from your Other Bank Account

Save time! Pay your Citi Credit Card Bills from your UAE bank account in minutes

The easiest way to pay your Citi Credit Card is from your existing UAE bank account online. Save time and avoid paying your Citi Card balance from an ATM

Login in to your digital banking with the bank you hold your account with and follow the below easy steps to pay your credit card:

    Select ‘Payments and Transfers’ option section and select ‘Other UAE Credit Card”

    Enter your personal information requested such as ‘Name, Contact number, email ID’

    Enter the Citi Credit Card number you wish to pay

    Enter Citibank as the issuing bank and the address as ‘Oud Metha, Dubai’

    The total amount to pay

    Purpose of transfer

    Verify and complete


* Some banks may ask you for the SWIFT or BIC code for Citi, this is 'CITIAEAD'
* Payments may take up to 3 days to process

Note: Your bank may levy a processing fee of AED 1 for this transaction.

Set up a Direct Debit payment from your Citi bank or non-Citibank account and ensure that your credit card balance is paid regularly and conveniently every month.

How to set up Direct Debit from your Non-Citibank Account
How to set up Direct Debit on Citibank Online


What is Direct Debit?

A Direct Debit payment instruction is a financial transaction, in which, based on your instruction Citi will automatically receive the payment towards your Citi Credit Card from the registered bank account on the due date.

Direct Debit Instructions are normally used for making recurring payments, where the payment amounts vary from one payment to another.

Please maintain sufficient funds in your account to pay your credit card monthly due. In the event of any shortfall against the statement due, you will be liable for any late fee and finances charges incurred as per the Schedule of Fees and Charges available on

How to Set up Direct Debit from your Non-Citibank Account

Enroll for the direct debit facility from your bank Account within the UAE. You can conveniently download the direct debit form from the Download Center. Fill in the required details, and mail it to us at :

P.O.BOX 749
Or, submit it at any Citibank branch/ Financial centers.

Please note that the payee bank may apply charges.

How to Set up Direct Debit on Citibank Online

To learn how you can set up direct debit transactions using Citibank Online, our secure online banking system, please View this demo. To set up Direct Debit through Citibank Online, click here.

You can also pay your Citi Credit Card balance at an exchange house through the UAE Funds Transfer System (UAEFTS). Please ensure that the exchange house supports Citibank payments.

UAEFTS is the Real Time Gross Settlement system of the United Arab Emirates, hosted by the Central Bank of the UAE. The system facilitates the transfer of funds between banks and other financial institutions in the UAE via their accounts held with the Central Bank.

Please note that the exchange house may levy a transaction fee for accepting the payment.

Charges will be applicable If you pay less than the outstanding amount as per schedule of fees & charges