Marhaba Meet & Greet Service

Marhaba is an exclusive meet and greet service that makes the airport something to look forward to—for you, your clients, or your loved ones. From fast-track clearance through arrivals or departures, to helping with baggage, and family travel, Marhaba ensures a swift, smooth and safe passage through the airport.

  • EMIRATES-CITIBANK ULTIMA EMIRATES-CITIBANK ULTIMA
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  • EMIRATES-CITIBANK WORLD/TITANIUM EMIRATES-CITIBANK WORLD/TITANIUM
  • EMIRATES-CITIBANK SILVER EMIRATES-CITIBANK SILVER

Marhaba Silver Meet & Greet Service

With your Emirates-Citibank Ultima Mastercard Credit Card you can enjoy 2 complimentary Marhaba Silver Meet & Greet Services in a year.

All you need to do to enjoy a complimentary Marhaba Silver Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling the Citi Prestige Concierge Service through +971 4 311 4653. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder's expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at
+971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Marhaba services will be waiting to meet you as soon as you arrive at the terminal, making this an ideal package for first-time travelers and those with special needs. In a small group of no more than three travelers, you'll be fast-tracked through airport formalities. Then you'll be taken to the arrivals area to meet family and friends or make your own way onwards from the airport.

  • Meet and greet upon arrival in the terminal
  • Fast-track through immigration and security
  • An escort right to the meeting point in the arrivals hall
  • Hand baggage trolleys on request
  • Porter service from baggage reclaim

Key Services on Departure:

Marhaba services will meet you as soon as you pull up outside the airport and fast-track you through all the airport formalities in a small group of no more than three travellers. There are Marhaba Meeting Lounges near the check-in areas at Dubai International Airport Terminal 1 and Emirates Terminal 3. You can relax, read and enjoy light refreshments before Marhaba escorts you through the airport.

  • Meet and greet from the moment you pull up at the airport
  • An escort right to your boarding gate
  • Porter service until the check-in counter in Dubai
  • Fast-track through check-in, immigration and security
  • Hand baggage trolleys on request

Meet & Greet Terms and Conditions

  • Marhaba Silver Meet & Greet service is offered on a complimentary basis to primary cardmembers only.
  • Cardmembers are eligible for two complimentary bookings valid for one person per calendar year.
  • Marhaba Silver meet & greet: For every extra passenger traveling with you, you will be required to pay AED 140 for DXB Terminal 1 & 3, you will be required to pay AED 100 and from Terminal 2 & DWC for arrival or departure.
  • Every request raised for Marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which Marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.

Marhaba Bronze Meet & Greet Service

With your Citi Emirates-Citibank Ultimate Credit Card you can enjoy 1 complimentary Marhaba Bronze Meet & Greet Service in a year. All you need to do to enjoy a complimentary Marhaba Bronze Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling our 24/7 CitiPhone Banking Service +971 4 311 [4000/ 4653]. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder's expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at +971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Just before you get to Immigration, you'll see your name on the Marhaba screens. Approach one of the Marhaba representatives nearby and they'll fast-track you through the formalities at Dubai International Airport (Terminal 1, 2 and Emirates Terminal 3). They will then escort you to the arrivals area where you can meet loved ones or make your own way from the airport.

  • Meet and greet before immigration
  • Fast-track through immigration and security*
  • An escort right to the meeting point in the arrivals hall

Key Services on Departure:

You'll be fast-tracked through the airport formalities and where possible, hand baggage trolleys will be provided. Find your way to the Marhaba Meeting Lounge located near the check-in areas at Dubai International Terminal 1 and Emirates Terminal 3, where you can relax and enjoy light refreshments.

  • Meet and greet
  • Fast-track through check-in, immigration and security
  • Hand baggage trolleys available on request

Meet & Greet Terms and Conditions

  • Marhaba Meet & Greet service is offered on a complimentary basis to primary cardmembers.
  • Cardmembers are eligible for only one complimentary booking valid for one person per calendar year.
  • Marhaba Bronze meet & greet: For every extra passenger traveling with you from Terminal 1 & 3, you will be required to pay AED 80 and from Terminal 2 & DWC, you will required to pay AED 72 for arrival or departure.
  • Every request raised for Marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which Marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.

Marhaba Bronze Meet & Greet Service

With your Citi Emirates-Citibank World Credit Card you can enjoy 1 complimentary Marhaba Bronze Meet & Greet Service in a year. All you need to do to enjoy a complimentary Marhaba Bronze Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling our 24/7 CitiPhone Banking Service +971 4 311 [4000/ 4653]. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder's expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at +971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Just before you get to Immigration, you'll see your name on the Marhaba screens. Approach one of the Marhaba representatives nearby and they'll fast-track you through the formalities at Dubai International Airport (Terminal 1, 2 and Emirates Terminal 3). They will then escort you to the arrivals area where you can meet loved ones or make your own way from the airport.

  • Meet and greet before immigration
  • Fast-track through immigration and security*
  • An escort right to the meeting point in the arrivals hall

Key Services on Departure:

You'll be fast-tracked through the airport formalities and where possible, hand baggage trolleys will be provided. Find your way to the Marhaba Meeting Lounge located near the check-in areas at Dubai International Terminal 1 and Emirates Terminal 3, where you can relax and enjoy light refreshments.

  • Meet and greet
  • Fast-track through check-in, immigration and security
  • Hand baggage trolleys available on request

Meet & Greet Terms and Conditions

  • Marhaba Meet & Greet service is offered on a complimentary basis to primary cardmembers.
  • Cardmembers are eligible for only one complimentary booking valid for one person per calendar year.
  • Marhaba Bronze meet & greet: For every extra passenger traveling with you from Terminal 1 & 3, you will be required to pay AED 80 and from Terminal 2 & DWC, you will required to pay AED 72 for arrival or departure.
  • Every request raised for Marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which Marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.

EMIRATES-CITIBANK SILVER

With your Citi Emirates-Citibank Silver Credit Card you can enjoy 1 complimentary Marhaba Bronze Meet & Greet Service in a year. All you need to do to enjoy a complimentary Marhaba Bronze Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling our 24/7 CitiPhone Banking Service +971 4 311 [4000/ 4653]. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder’s expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at +971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Just before you get to Immigration, you'll see your name on the Marhaba screens. Approach one of the Marhaba representatives nearby and they'll fast-track you through the formalities at Dubai International Airport (Terminal 1, 2 and Emirates Terminal 3). They will then escort you to the arrivals area where you can meet loved ones or make your own way from the airport.

  • Meet and greet before immigration
  • Fast-track through immigration and security*
  • An escort right to the meeting point in the arrivals hall

Key Services on Departure:

You'll be fast-tracked through the airport formalities and where possible, hand baggage trolleys will be provided. Find your way to the Marhaba Meeting Lounge located near the check-in areas at Dubai International Terminal 1 and Emirates Terminal 3, where you can relax and enjoy light refreshments.

  • Meet and greet
  • Fast-track through immigration and security
  • Hand baggage trolleys available on request

Meet & Greet Terms and Conditions

  • Marhaba Meet & Greet service is offered on a complimentary basis to primary cardmembers.
  • Cardmembers are eligible for only one complimentary booking valid for one person per calendar year.
  • Marhaba Bronze meet & greet: For every extra passenger traveling with you from Terminal 1 & 3, you will be required to pay AED 80 and from Terminal 2 & DWC, you will required to pay AED 72 for arrival or departure.
  • Every request raised for marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.
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Marhaba Silver Meet & Greet Service

With your Citi Prestige Credit Card you can enjoy 2 complimentary Marhaba Silver Meet & Greet Services in a year.

All you need to do to enjoy a complimentary Marhaba Silver Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling the Citi Prestige Concierge Service through +971 4 311 4653. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder's expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at
+971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Marhaba services will be waiting to meet you as soon as you arrive at the terminal, making this an ideal package for first-time travelers and those with special needs. In a small group of no more than three travelers, you'll be fast-tracked through airport formalities. Then you'll be taken to the arrivals area to meet family and friends or make your own way onwards from the airport.

  • Meet and greet upon arrival in the terminal
  • Fast-track through immigration and security
  • An escort right to the meeting point in the arrivals hall
  • Hand baggage trolleys on request
  • Porter service from baggage reclaim

Key Services on Departure:

Marhaba services will meet you as soon as you pull up outside the airport and fast-track you through all the airport formalities in a small group of no more than three travellers. There are Marhaba Meeting Lounges near the check-in areas at Dubai International Airport Terminal 1 and Emirates Terminal 3. You can relax, read and enjoy light refreshments before Marhaba escorts you through the airport.

  • Meet and greet from the moment you pull up at the airport
  • An escort right to your boarding gate
  • Porter service until the check-in counter in Dubai
  • Fast-track through check-in, immigration and security
  • Hand baggage trolleys on request

Meet & Greet Terms and Conditions

  • Marhaba Silver Meet & Greet service is offered on a complimentary basis to primary cardmembers only.
  • Cardmembers are eligible for two complimentary bookings valid for one person per calendar year.
  • Additional bookings or booking for more than one passenger in a year will be charged to the card at AED 140 for DXB Terminal 1 & 3 and AED 100 and from Terminal 2 & DWC for arrival or departure.
  • Every request raised for Marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which Marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.

Marhaba Bronze Meet & Greet Service

With your Citi Premier Credit Card you can enjoy 1 complimentary Marhaba Bronze Meet & Greet Service in a year. All you need to do to enjoy a complimentary Marhaba Bronze Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling our 24/7 CitiPhone Banking Service +971 4 311 4000. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder's expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at +971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Just before you get to Immigration, you'll see your name on the Marhaba screens. Approach one of the Marhaba representatives nearby and they'll fast-track you through the formalities at Dubai International Airport (Terminal 1, 2 and Emirates Terminal 3). They will then escort you to the arrivals area where you can meet loved ones or make your own way from the airport.

  • Meet and greet before immigration
  • Fast-track through immigration and security*
  • An escort right to the meeting point in the arrivals hall

Key Services on Departure:

You'll be fast-tracked through the airport formalities and where possible, hand baggage trolleys will be provided. Find your way to the Marhaba Meeting Lounge located near the check-in areas at Dubai International Terminal 1 and Emirates Terminal 3, where you can relax and enjoy light refreshments.

  • Meet and greet
  • Fast-track through check-in, immigration and security
  • Hand baggage trolleys available on request

Meet & Greet Terms and Conditions

  • Marhaba Meet & Greet service is offered on a complimentary basis to primary cardmembers.
  • Cardmembers are eligible for only one complimentary booking valid for one person per calendar year.
  • Marhaba Bronze meet & greet: For every extra passenger traveling with you from Terminal 1 & 3, you will be required to pay AED 80 and from Terminal 2 & DWC, you will required to pay AED 72 for arrival or departure.
  • Every request raised for Marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which Marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.
  • CITI PREMIERMILES TITANIUM CITI PREMIERMILES TITANIUM

Marhaba Bronze Meet & Greet Service

With your Citi PremierMiles Titanium Credit Card you can enjoy 1 complimentary Marhaba Bronze Meet & Greet Service in a year. All you need to do to enjoy a complimentary Marhaba Bronze Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling our 24/7 CitiPhone Banking Service +971 4 311 [4000/ 4653]. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder's expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at +971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Just before you get to Immigration, you'll see your name on the Marhaba screens. Approach one of the Marhaba representatives nearby and they'll fast-track you through the formalities at Dubai International Airport (Terminal 1, 2 and Emirates Terminal 3). They will then escort you to the arrivals area where you can meet loved ones or make your own way from the airport.

  • Meet and greet before immigration
  • Fast-track through immigration and security*
  • An escort right to the meeting point in the arrivals hall

Key Services on Departure:

You'll be fast-tracked through the airport formalities and where possible, hand baggage trolleys will be provided. Find your way to the Marhaba Meeting Lounge located near the check-in areas at Dubai International Terminal 1 and Emirates Terminal 3, where you can relax and enjoy light refreshments.

  • Meet and greet
  • Fast-track through check-in, immigration and security
  • Hand baggage trolleys available on request

Meet & Greet Terms and Conditions

  • Marhaba Meet & Greet service is offered on a complimentary basis to primary cardmembers.
  • Cardmembers are eligible for only one complimentary booking valid for one person per calendar year.
  • Marhaba Bronze meet & greet: For every extra passenger traveling with you from Terminal 1 & 3, you will be required to pay AED 80 and from Terminal 2 & DWC, you will required to pay AED 72 for arrival or departure.
  • Every request raised for Marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which Marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.
  • CITI LIFE WORLD ELITE MASTERCARD CITI LIFE WORLD ELITE MASTERCARD

Marhaba Bronze Meet & Greet Service

With your Citi Life World Elite Credit Card you can enjoy 1 complimentary Marhaba Bronze Meet & Greet Service in a year. All you need to do to enjoy a complimentary Marhaba Bronze Meet & Greet service is book at least 48 hours ahead of arrival/departure, by calling our 24/7 CitiPhone Banking Service +971 4 311 [4000/ 4653]. Late bookings can be made directly through the Marhaba call centre or sales office at the cardholder's expense. Additional charges apply for late bookings (less than 10 hours) at Dubai International Airport. Please contact Marhaba Dubai Call Centre at +971 4 3898989 or marhaba@marhabaservices.com for further details.

Key Services on Arrival:

Just before you get to Immigration, you'll see your name on the Marhaba screens. Approach one of the Marhaba representatives nearby and they'll fast-track you through the formalities at Dubai International Airport (Terminal 1, 2 and Emirates Terminal 3). They will then escort you to the arrivals area where you can meet loved ones or make your own way from the airport.

  • Meet and greet before immigration
  • Fast-track through immigration and security*
  • An escort right to the meeting point in the arrivals hall

Key Services on Departure:

You'll be fast-tracked through the airport formalities and where possible, hand baggage trolleys will be provided. Find your way to the Marhaba Meeting Lounge located near the check-in areas at Dubai International Terminal 1 and Emirates Terminal 3, where you can relax and enjoy light refreshments.

  • Meet and greet
  • Fast-track through check-in, immigration and security
  • Hand baggage trolleys available on request

Meet & Greet Terms and Conditions

  • Marhaba Meet & Greet service is offered on a complimentary basis to primary cardmembers.
  • Cardmembers are eligible for only one complimentary booking valid for one person per calendar year.
  • Marhaba Bronze meet & greet: For every extra passenger traveling with you from Terminal 1 & 3, you will be required to pay AED 80 and from Terminal 2 & DWC, you will required to pay AED 72 for arrival or departure.
  • Every request raised for Marhaba bookings on cards, should be complete with the following information:
    • Passenger Name
    • Flight Details
    • Arrival/ Departure Terminal at Dubai International airport
    • Number of people for which Marhaba service is required under the booking
    • Marhaba booking reference number (i.e. M2702895)
  • All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A.; Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners or other entities.
  • Citibank, N.A. reserves the right, at its absolute discretion, to vary, amend, delete or add to any of these Terms and Conditions from time to time.

Disclaimer

Marhaba Meet and Greet service is only available to MasterCard credit card holders.