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Exclusive Travel Benefits

CITI ULTIMA MASTERCARD

CITI ULTIMA MASTERCARD

  • Enjoy 50% cash back (up to AED 2,000) on air travel tickets once per calendar year for a single transaction
  • To qualify, you must be the primary cardholder and:
  • Book the tickets through Citi Ultima Concierge at +971-4-311-4653
  • Be the booking, travelling and paying passenger on the itinerary
  • Pay upfront in full for the trip at the time booking with your Citi Ultima Credit Card
  • Your Citi Ultima Credit Card must be valid and in good standing
  • You will receive a statement credit on your Citi Ultima Credit Card calculated as 50% of the total amount charged to your credit card for the entire trip for all passengers
  • The statement credit will be processed within two billing cycles following the month in which the travel was completed
  • The statement credit is treated as a merchant refund and will result in Citi Miles being deducted at the applicable earn rate at the time of refund.
  • This benefit cannot be combined with any other promotions, discounts or packaged rates
  • For complete benefit terms and conditions click here
  • Enjoy 4 complimentary standard home check-in service per calendar year
  • For stress-free travel, have your luggage collected and get your boarding pass at home
  • To qualify, you must be the primary cardholder and:
  • Book the service via Citi Ultima Concierge at +971-4-311-4653
  • Book at least 3 business days prior to departure
  • Be the booking, travelling and paying passenger on the itinerary
  • The service is only available for
  • Passengers flying from Dubai International Airport (DXB) and located within 55km of the airport
  • Passengers flying from Zayed International Airport, Abu Dhabi (AUH) and located within 50km of the airport
  • The service is only available for select airlines, is subject to availability and the service providers’ terms & conditions shall apply
  • For airlines supporting home check-in, baggage is collected and boarding pass is normally provided during home check-in
  • For airlines not supporting home check-in at Dubai International Airport (DXB), baggage will be collected, but you must approach the Marhaba desk at the airport to pick up your baggage before proceeding for check in
  • Any excess charges for additional bags or services, such as fast-track, will be billed to your Citi Ultima Credit Card
  • Any applicable charges resulting from cancellations, alterations or no show, will be billed to your Citi Ultima Credit Card
  • For complete benefit terms and conditions click here
  • Enjoy a complimentary 3rd night when you book a minimum of 3 consecutive nights at any eligible hotel worldwide
  • To qualify, you must be the primary cardholder and:
  • Book the stay through Citi Ultima Concierge at +971-4-311-4653
  • Be the booking, staying and paying guest on the reservation
  • Pay upfront in full for all consecutive nights at the time of booking with your Citi Ultima Credit Card
  • Your Citi Ultima Credit Card must be valid and in good standing
  • You will receive a statement credit on your Citi Ultima Credit Card based on the average nightly rate of the first three-night stay
  • The statement credit will be processed within two billing cycles following the month in which the hotel stay was completed
  • The statement credit is treated as a merchant refund and will result in Citi Miles being deducted at the applicable earn rate at the time of refund.
  • This benefit cannot be combined with any other promotions, discounts or packaged rates
  • This benefit is strictly for personal use only. Any bookings for business purposes may be declined and/or cancelled
  • For complete benefit terms and conditions click here
Citi Prestige Credit Card

CITI PRESTIGE

Unlimited Complimentary Prestige 4th Night Free Hotel Stays

Extend your stay with a complimentary night at any hotel of your choice when you book a minimum of 4 consecutive nights. There’s no limit to the number of times you can use this benefit, so go ahead and stay a little bit longer. To receive your complimentary night (via a statement credit) you must:

  • Be the primary cardholder and
  • Book the stay though Citi Prestige Concierge at +971-4-311-4653
  • Be the booking, staying and paying guest on the reservation
  • Pay upfront in full for all consecutive nights at the time booking with your Citi Prestige Card
  • Your Citi Prestige Credit Card must be valid and in good standing
  • You will receive a statement credit on your Citi Prestige Credit Card based on the average nightly rate of the first four-night stay.
  • A stay is consecutive nights booked and stayed on one reservation and does not include back-to back stays. Back-to back stays are stays at the same hotel booked on two reservations.
  • For bookings within the same city where this offer was availed earlier, the check-out date of the previous eligible booking and the check-in date of the new booking should be 7 or more days apart to be eligible for the 4th night booking benefit.
  • The statement credit will be processed within two billing cycles following the month in which the hotel stay was completed.
  • The statement credit is treated as a merchant refund and will result in Thank You points being deducted at the applicable earn rate at the time of refund.
  • This benefit cannot be combined with any other promotions, discounts or packaged rates.
  • This benefit is strictly for personal use only. Any bookings for business purposes may be declined and/or cancelled.

 

Book travel directly with Citi Prestige Concierge through our 24-hour Citiphone Banking Service on +971 4 311 4653 and pay for the stay with your Citi Prestige credit card.  Benefit terms and conditions listed below. 

A. General Terms and Conditions

  • Primary cardholder will enjoy one complimentary night with no black-out dates, when you book four consecutive nights at any hotel booked by Citi Prestige Concierge ("Citi Prestige Concierge" is operated by a third-party service provider). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify.
  • To receive your complimentary night, the primary cardholder must be the booking, staying and paying guest on the reservation: The primary cardholder must: 1) Book a reservation in the primary cardholder's name for a minimum consecutive four-night stay by contacting the Citi Prestige Concierge and booking directly with the Citi Prestige Concierge, 2) Fully pay for the entire stay with the Citi Prestige Card 3) Stay at the hotel for the entire reservation.
  • For reservations made on or after February 28, 2018, you will receive a credit based on the average nightly rate of your first four-night stay in the same hotel property. Taxes of any kind will no longer be credited. Hotel imposed fees, including dining or resort fees, and incidental guest charges are the Cardmember's responsibility.
  • Payment in full is defined as pre-payment for the total of all consecutive nights. If the reservation is cancelled, changed, or check-out occurs before fourth night, benefit night is forfeited and has no cash, or credit value.

 

B. Eligibility Requirements

  • Only one complimentary night is eligible per stay. A stay is a minimum of four consecutive nights booked in the same hotel property and does not include back-to-back stays.
  • Starting March 1' 2018-for bookings within the same city where this offer was availed earlier, the check-out date of the previous eligible booking and the check-in date of the new booking should be 7 or more days apart to be eligible for the 4th night booking benefit.
  • The benefit can only be used by the primary account cardholder. This benefit cannot be combined with any other promotions or discounts, including the use of corporate code discounts.
  • Packaged rates, such as air and hotel, hotel and car rental do not qualify for this benefit.

 

C. Fulfillment

  • All statement credits will be reflected on the Citi Prestige card statement as being a result of the Program and will appear within two billing periods following the month in which travel is completed; or in the case of promotional "pre-paid" that are paid in full as described above, rates the credit will be reflected within two billing periods following the date of payment in full of the "pre-paid" rate. Foreign exchange conversion rates may fluctuate resulting in slight differences in amount credited.

 

D. Cancellations and Reversals

  • All cancellations must be done through the designated travel advisor. If the reservation is cancelled, any statement credit relative to the offer will be reversed, based upon the eligibility and satisfaction of the terms of the offer. Citi and MasterCard reserve the right to reverse a statement credit including, and without limitation, any refunds, returns, disputes, adjustments or fraudulent card activity.

 

E. Merchant and Merchants Offers

  • Neither Citi nor MasterCard will be liable for any loss or damage incurred as a result of any interaction between a Cardmember and a Merchant (a "Merchant" is a travel supplier) with respect to the Program. Except as set forth herein, all matters, including but not limited to delivery of goods and services, returns, and warranties are solely and strictly between Cardmember and the applicable Merchants, subject to applicable law. Cardmember acknowledges that Citi and MasterCard do not endorse or warrant the Merchants that are accessible through the Program, nor the Offers that they provide.

 

F. Cardmember Responsibilities

  • By consenting to the Terms, you agree that: (i) you represent only yourself here and no other person; (ii) that you are of the legal age of majority in order to enter into contracts or if you are entering into these Terms for a small business you are able to bind such entity; and (iii) you will provide accurate information to Citi and MasterCard, including, but not limited to, information required to register for the Program; and (iv) you will not use the Program for any purpose that is unlawful or prohibited by the Terms.

 

G. Customer Service and Contact Information

  • For any Program related questions contact Citi Prestige customer service at +971-4-311-4653.
Important

Missing the minimum payment due in any month and/or non-adherence to the bank’s Terms and Conditions may subject you to negative consequences and limit your ability to access further financing in the future, including but not limited to, late fee charges, a negative impact on your credit bureau rating, your card account going into arrears and/or collections measures which may include legal action and/or trigger all monies becoming due immediately. If you only make the minimum payment each month, you will pay more in interest and it will take you longer to pay off your outstanding balance.

Disclaimer

Citibank Terms and Conditions apply, are subject to change and are available upon request. For the current Terms and Conditions, please visit our website www.citibank.ae/tnc. All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A – UAE Branch. And makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners/other entities.

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