Important notice

Please note that between 8PM to 8AM, our phone banking services are only available for critical services like card replacement, fraudulent transactions & service interruption. For all other queries during this period, please use Citi Online or our Mobile App. For further assistance you may also use the 'Write to us' option on Citi Online. For any critical escalations, email us on: Alternatively, you may continue to call us between 8AM to 8PM for full services.

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  • Get up to AED 10,000 cash back per year for Citi Credit Card Referrals

    Get up to AED 10,000 cash back per year for Citi Credit Card Referrals

    Refer your family members or work colleagues for Citi Credit Cards and earn up to AED 10,000 cash back annually (up to 5 referrals per year). T&C Apply

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  • Refer a friend for a Citigold or Citigold Private Client account and get rewarded up to AED 6,000.

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Contact Citibank UAE

Successfully refer a friend for a Citi Credit Card or a Personal Loan and get up to AED 2,000 cashback

Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.


As part of our governing regulations, banks are required to maintain updated customer information. Please share your latest Emirates ID data with us.

How to contact Citibank UAE?

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    Visit our Help Center here to:

    • Get answers to your common questions and service issues you might be facing
    • View online demos
    • Download forms and other documents you might need

    Click here to get started.

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    Contact us through CitiPhone

    Call our 24-hour CitiPhone Banking Services:

    • Citigold clients : +971 4 311 4653
    • All others : +971 4 311 4000
    • For payment related discussions, call our Collection Department on +971 4 408 5499 from 9AM to 6PM except public holidays and Sundays. Our Friday working hours are 9AM to 12PM and from 3PM to 6PM

Ways to log in a complaint:

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    For quick assistance, call our 24-hour Citiphone Banking Service to speak to a Citi representative;

    • Citigold Private Client: +971 4 311 4272
    • Citigold: +971 4 311 4653
    • Standard banking relationships/credit cards/loans: +971 4 311 4000
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    Or write to us on;

    • Or Login to Citi Online, click ‘Service Center’, and select ‘Write To Us’
    • We will provide you with a complaint reference number within 48 hours and strive to resolve it within 4 business days. A response to your complaint will be sent to your registered email address
    • Citi Commercial Bank: click here for further details (for Companies / Entities only)
    • Global Network Banking: click here for further details (for Companies / Entities only)
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    In person: Visit our branch (click here for branch location & timings)

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    If your complaint remains unresolved to your satisfaction, you may raise an escalation;

  • Staff conduct:


    If you suspect or become aware that any Citi employee, or anyone working on Citi's behalf, may have engaged in misconduct, you may report your concerns to the Citi Ethics Office, by;

    All contacts to the Citi Ethics Office and related investigations are treated as confidentially as possible. Concerns may be raised anonymously subject to applicable laws and regulations and consistent with the need to investigate and address the matter. Calls made with a mobile phone may result in charges. Alternatively, you may use the website submission to report your concern.