The rapid expansion of the Internet has revolutionized the way we work and deal with our customers. Customers can now complete their banking online at their own convenience, 24 hours a day.
While we do our utmost to ensure the security and confidentiality of our online banking systems and technology, there are steps you need to take as well to ensure your security when using the Internet and when conducting banking online.
At Citibank information security & protection of our customers are of paramount importance. Please take the time to find out what you can do to protect yourself against these risks and understand your roles & obligations with respect to online banking.
Protecting our customers and providing a secure online banking experience is top priority at Citibank. We have implemented the best available security solutions & technology to ensure that all of our customers' online transactions are safe and secure.
128 Bit Encryption
All data sent to and from Citibank is "scrambled" and "reassembled" between Citibank and your personal computer using 128-bit encryption, the highest level of encryption commercially available.
Secure Online Banking
We consider the security of our customer’s personal data a top priority here at Citi. In light of this, our new internet banking system has enhanced security measures. Along the simplified sign on method, our innovations follow our customers’ needs and the market trends.
Sign On - You will need to enter your registered User ID and Password using the Keyboard (No virtual/on Screen Keypad) this is part of the new system upgrade for your own convenience.
One Time Password - When you perform certain actions, such as activating your card, adding new payee, viewing your E-Statement. Citibank Online will now ask you to enter a One Time Password. This password will be sent via SMS to your primary mobile number registered on our records allowing you to complete your request.
Ethical Hacking of new functionality / service
Any new functionality / Service that is introduced on Citibank Online undergoes an hacking test, what this means is that we try and break into our own creation using latest tools and only when it passes the most stringent of tests, is a Service introduced for you.
Automatic Time Out
When there is no activity for 6 minutes, Citibank Online will display a warning message, and upon no activity within one minute, customer's secured Citibank Online session will terminate to help protect against unauthorized access.
Strict Protection of Customer Information
Citibank has strict standards of security and confidentiality to safeguard the confidentiality of customer information. Regular audits are conducted internally to uphold these standards.
Adherence to Regulatory Standards
We abide by all information security and online banking regulations set by the authorities both here in United Arab Emirates and in the U.S., with regular audits conducted to ensure compliance.
With the above steps taken, customers can be assured of the online security that Citibank offers and should not hesitate to use our 24x7, convenient online banking services to conduct their financial transactions.