With Citibank Online you can fulfil your banking needs wherever you are in the world, however you want, available 24 hours a day 365 days a year, giving you complete control over your finances.

Enhanced Security

We consider the security of our customer’s personal data a top priority here at Citi. In light of this, our new internet banking system has enhanced security measures. Along the simplified sign on method, our innovations follow our customers’ needs and the market trends.

  • Sign On - You will need to enter your registered User ID and Password using the Keyboard (No virtual/on Screen Keypad) this is part of the new system upgrade for your own convenience.
  • Security Questions - You will be no longer required to answer a security question upon entering the User ID and Password when you Sign on.
  • One Time Password - When you perform certain actions, such as activating your card, adding new payee, viewing your E-Statement. Citibank Online will now ask you to enter a One Time Password. This password will be sent via SMS to your primary mobile number registered on our records allowing you to complete your request.

Online Utility bill payments

Paying your Utility Bills has never been easier! Now with the New Citibank Online, you can pay your Utility Bills from your Citibank Credit Card or Bank Account at no extra cost. In addition, we’ve enhanced our system so that your payments will reflect immediately. So what are you waiting for, add all your payees and pay on the go!

  • Instant payments - You can now view the outstanding amount on your Bill and make payments that will reflect instantly!
  • New Billers - We have extended our list of Billers to include Du post-paid and pre-paid, Etisalat pre-paid and Salik.
  • Add payees - Some of your existing payees were deleted as part of the system upgrade and you will need to add your account numbers for DEWA and Etisalat as payees to complete your utility bill payments.

Citibank Alerting Service

Get informed by SMS on your mobile phone or by email whenever a transaction takes place on your accounts, get account balance updates and receive Credit Card and Bank account debit alerts and more!

As part of the system upgrade, if you are subscribed to the alerts service you will now be subscribed to an alert package that will include a set of Banking/Credit Card alerts availed to your accounts.

We always work hard to improve your online banking experience and the new Citibank Online is just part of our long-term goal to becoming the world's best digital bank

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