Our goal is to maintain your trust and confidence when handling personal information about you.

You Have Choices:

As a Citi customer, you have the opportunity to make choices. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.

Security of Personal Information:

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. For more details about Privacy Choices or if you wish to request/ opt-out to receive information from call, letter, SMS or email, please feel free to contact our 24 hours CitiPhone banking service at +9714 3114 000.

If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Privacy Rights Act ("CPRA") as of January 1, 2023. For more information about what this means to you, please click here

To access your rights under CPRA, please call U.S. +1-833-981-0270 or click here CPRA non-US Request to print a form and mail to us.

We want you to understand how your personally identifiable information ("Information") is collected through a web site operated by Citibank, N.A. - UAE Branch is licensed by the Central Bank of the UAE as a branch of a foreign bank. ("we" or "us") and how we may collect, share, use, mine, and profile this Information. Please read this notice carefully to understand what we do. The types of personal information we collect, and share depend on the product or service you have or might be interested in with us.

You can visit a web site and find out about Citibank products and services and use value-added services that may be available without giving us any Information about yourself. If you must register on a web site to use one of its features or are interested in being contacted by us about some of our products and/or services, you may need input Information about yourself on the web site. Any Information you provide to us will be handled in accordance with Section J(1): Disclosure of Information of Citibank Terms & conditions available here.

In order to provide better service, we may use "cookies", which may be set by us or by another company for us. A cookie is a small piece of information that a web site stores on your web browser that can later be retrieved and read only by the same site. We use cookies for a administrative purposes and to enhance your online experience. For example, we may use cookies to track the number of visitors to our site or to enable us present rotating information to you at our site. You can set up your web browser to inform you when cookies are set or to prevent cookies from being set. For more details, refer to our cookie policy.

In order to ensure the Customer’s secure access to the Citi Mobile app, Citibank may remotely scan the mobile device for potential malware and other technical and system vulnerabilities. Citibank may restrict access to the Citi Mobile app if such remote scanning detects any signs of potential malware. The Customer will be held responsible for using a mobile device that shows signs of potential malware infection.

You shall have the right to withdraw your consent for the following at any time by contacting Citiphone Banking at +9714 3114 000:

a. The processing of Information by us except where the Information is required for business operations related to products and services requested by you; and

b. Information sharing with authorized agents and other third parties for purposes such as but not limited to sales and marketing.

From time to time, we may change this Privacy Policy. The effective date of this policy, as stated below, indicates the last time this policy was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.

Where there are cross-border transfers of data it is done only to the extent permitted by applicable Law, with your consent or when the transfer is necessary for the services we provide you.

How UAE Citi Mobile App uses your data:

The Citi Mobile App only requests and leverages data that is solely needed to access your Citibank Online login via the app. Any Android features used by the app (Face ID®, Touch ID®, Push notifications, enhanced security) are secured against your Citibank online login based on your permission & authentication.

Learn More on Data Privacy at Citi

How UAE Citi Mobile App features can be discontinued:

All the UAE Citi Mobile App feature enrollments can only be enabled on a single device at any given time for your security. These settings are automatically transferred to the new device, when you install & authenticate yourself on UAE Citi Mobile App on new device. To discontinue usage of the app, you can uninstall the app and continue accessing Citibank Online via our website.

Learn More on Android app features

How to terminate your Citi Mobile® App access:

Please call our CitiPhone hotline at +97143114000. Our team is available to help 24/7. Please note that uninstalling the Citi Mobile® App will not remove or disable your Citibank Online access.

Learn More on Banking Procedures

Effective Date: This page was last modified on 1st May 2024.

Cookies facilitate certain features that can make the surfing experience more convenient and valuable for Web users.

A "cookie" is a small piece of information which a web server can store on your web browser. This is useful for having your browser remember some specific information which the web server can later retrieve. As you browse the web, some cookies are "set" on your Web browser. When you quit your browser, some cookies are stored in your computer's memory in a cookie file, while some expire, or disappear. All cookies have expiration dates. The cookie is set on a particular browser on a particular computer, so when you use a different computer, the cookie will not exist.