Important notice

Please note that between 8PM to 8AM, our phone banking services are only available for critical services like card replacement, fraudulent transactions & service interruption. For all other queries during this period, please use Citi Online or our Mobile App. For further assistance you may also use the 'Write to us' option on Citi Online. For any critical escalations, email us on: uaeservice@citi.com. Alternatively, you may continue to call us between 8AM to 8PM for full services.

  • REFER A FRIENDCitibank
  • APPLY FOR PRODUCTCitibank

  • Get up to AED 2,000 plus up to AED 500 bonus cashback for every friend you successfully refer

    Get up to AED 2,000 plus up to AED 500 bonus cashback for every friend you successfully refer

    Invite a family or a friend to apply for a Citi Credit Card. Your reward for successful referrals will be credited to your account with 45 days from meeting all eligibility criteria. T&C Apply.

    Refer Now

  • Refer a friend for a Citigold or Citigold Private Client account and get rewarded up to AED 6,000.

    Refer a friend for a Citigold or Citigold Private Client account.

    Get rewarded up to AED 6,000 on every successful referral, while your friends receive up to AED 13,000.

    Refer Now

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Successfully refer a friend for a Citi Credit Card or a Personal Loan and get up to AED 2,000 cashback

Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.

ALERT

As part of our governing regulations, banks are required to maintain updated customer information. Please share your latest Emirates ID data with us.

Visit our Help Center

Got a question? Visit our handy Help Center for answers to all your common questions and service issues!

  • Ask a question
  • View online demos
  • Download forms and other documents


Click here to get started.

WAYS TO LOG A COMPLAINT:

If we are not able to meet your service expectations, you can select any of the below mentioned channels to log  your Concern / Complaint

  • Email Channel : Email to us on : uaeservice@citi.com
  • Online Channel: Log into Citibank Online, Click "Service Center", Select "Write To Us"
  • Phone Channel: Contact our 24 Hours Citiphone Customer Service :  on +97 14 3114000 ; Citi Private Client/ Citigold +971 4 311 4653.
  • Citi Commercial Bank: click here for further details
    (for Companies / Entities only).

You would be provided with a complaint reference number within 48 hours and we will strive to resolve it within 4 working days. A response  to your complaint will be sent to your registered  email address or your Citibank Online Inbox

Do be patient in case complaint is related to partner offers, wealth management,  credit bureau and technical problems, these may take longer for investigation and resolution

A complaint may be registered with the Consumer Protection Department at CBUAE when the matter has been dealt with by the bank, but remains unresolved.

Online Banking

To register:

The user ID and login is the same on Citi Mobile app and Citi Online. Got a question, visit Citi Mobile or Citibank Online and click to view our FAQs.

CitiPhone

Call our 24-hour CitiPhone Banking Services:

  • Citigold clients : +971 4 311 4653
  • All others : +971 4 311 4000
  • For payment related discussions, call our Collection Department on +971 4 408 5499 from 9AM to 6PM except public holidays and Sundays. Our Friday working hours are 9AM to 12PM and from 3PM to 6PM