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Please be advised of temporary changes to Citibank's services:
- Branch: Citibank Branches and Financial Centers will be temporarily closed from March 12 to March 14, 2026, as a precautionary measure. We anticipate reopening all affected locations on March 16, 2026. Our Branch in Mall of the Emirates, Dubai, will remain operational during this period, from 10:00 AM to 3:00 PM, from Mon to Sat
- Citiphone Service: Citiphone is currently operating at a limited capacity
- Alternative Services: Please use Citibank Online and Citi Mobile for managing your accounts and accessing our services during this period
- Check Processing: Please note that any checks dropped after 10:00 AM on March 11, 2026, will experience delays in processing
We apologize for any inconvenience this may cause and appreciate your understanding.
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T&C’s Apply. *Welcome offer Cashback is subject to minimum spend. Cashback Is provide only to new Citi Credit Card customers who apply/submit a lead directly via Citi website. Carrefour, Talabat & Careem Instant discounts are subject to T&Cs.
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Mastercard World: 1 airport ride per year (up to AED 84 each) using code “MAUAE2”.
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Get 20% instant discount (up to AED 14) on grocery and food orders once a month on the Talabat app. Use promo code “MASTERCARD” at checkout.
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Access up to 1,200 Airport lounges worldwide with Mastercard Travel Pass app.
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Enjoy instant discounts once a month when using Carrefour app/website until 30th Sep 2026.
Mastercard World Elite: AED 60 discount on eligible purchases of AED 300 or more, using code "MA60".
Mastercard World: AED 40 discount on eligible purchases of AED 250 or more, using code "MA40".
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Spend in the local currency overseas and shop online globally with multi-currency Debit Card access.
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I agree to the Terms and Conditions listed below. Citibank Terms and Conditions apply, are subject to change without prior notice and are available upon request. For the current Terms and Conditions, please visit our website www.citibank.ae. All offers are made available on a best-effort basis and at the sole discretion of Citibank N.A. Citibank N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners/other entities. By inquiring about our services, offers or products, you will be authorizing our representatives to approach you on your contact details including your telephone/mobile number for any product or service offered by Citibank. The applicant agrees to be bound by Citibank’s General Terms and Conditions available on the website www.citibank.ae. The applicant hereby represents and warrants that the information provided herein is true, accurate, and complete and that he/she agrees to remain responsible for and to indemnify Citibank N.A. from and against any losses, claims and/or liabilities incurred by Citibank N.A. as a result of having relied on such information. Citibank N.A. is not required to verify the information provided by the applicant and neither is the bank obliged to provide the applicant with any loans or credit facilities based on the provided information.
Citibank.ae provides information about, and access to accounts and financial services provided by Citibank N.A. – UAE branch in the United Arab Emirates. It does not, and should not be construed as, an offer, invitation or solicitation of services outside of the United Arab Emirates. This website is not intended for distribution to, or use by, any person in any country where such distribution or use would be contrary to local law or regulation, and none of the services or investments referred to in this website are available to persons resident in any country where the provision of such services or investments would be contrary to local law or regulation.
Citibank is service mark of Citigroup Inc. or Citibank N.A., used and registered throughout the world.
Citibank N.A. UAE is registered with Central Bank of UAE under license numbers BSD/504/83 for Al Wasl Branch Dubai, 13/184/2019 for Mall of the Emirates Branch Dubai, and BSD/692/83 for Abu Dhabi Branch. Tel.: 04 311 4000.
Citibank N.A. - UAE Branch is licensed by the Central Bank of the UAE as a branch of a foreign bank.
Citibank N.A. UAE is licensed with UAE Securities and Commodities Authority (“SCA”) to undertake the financial activity of A) Financial Consulting, Introduction and Promotion under license number 20200000097 B) Trading Broker in International Markets under license number 20200000198 C) Portfolios Management under license number 20200000240 D) Custody under license number 602003.
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