Important notice

Please note that between 8PM to 8AM, our phone banking services are only available for critical services like card replacement, fraudulent transactions & service interruption. For all other queries during this period, please use Citi Online or our Mobile App. For further assistance you may also use the 'Write to us' option on Citi Online. For any critical escalations, email us on: uaeservice@citi.com. Alternatively, you may continue to call us between 8AM to 8PM for full services.

Enjoy up to AED 4,500 cash credit when you refer a friend to join Citigold.Close
  • Get up to AED 2000 cashback for every friend you refer

    Get up to AED 2000 cashback for every friend you refer

    Good things are made to be shared.

    Invite a family or a friend to apply for a Citi credit Card. You will get upto AED 2,000 cashback and your friend will get upto 25% cashback for 6 months on all grocery and fuel spend.

    *Terms and conditions.

    Refer Now

  • Refer a friend for a Citigold or Citigold Private Client account and get rewarded up to AED 4,500.

    Refer a friend for a Citigold or Citigold Private Client account and get rewarded up to AED 4,500.

    Enjoy bonus cash rewards for more successful referrals!

    *T&C Apply

    Refer Now

  • Get and give AED 1,250 in noon vouchers.

    Get and give AED 1,250 in noon vouchers.

    Know friends or loved ones who want to renovatte their home, take vacations or about to pay tuition fees?

    Invite them to apply and avail A Citi Personal Loan.Both you and your friend will get up to AED 1,250 in noon vouchers

    *Terms and conditions.

    Refer Now

Apply for Credit Card

Reach Us

Refer a friend for a Citi Credit Card or a Personal Loan and get up to AED 1,000 cashback

Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.

ALERT

As part of our governing regulations, banks are required to maintain updated customer information. Please click here to share your latest Emirates ID data with us.

Visit our Help Center

Got a question? Visit our handy Help Center for answers to all your common questions and service issues!

  • Ask a question
  • View online demos
  • Download forms and other documents


Click here to get started.

Complaints and requests

Please visit Citi Online, click 'Service Center', select 'Write to us' and raise a complaint or request.

  • We will resolve with-in 4 working days and a response will be sent to the email address registered with Citi.

    Please be patient in case of complaints related to partner offers, wealth management, the credit bureau and technical problems, these may take longer.
  • You can also contact our 24 hour Citiphone Banking Service on +97 14 3114000.
  • A complaint may be registered with the Consumer Protection Department at CBUAE when the matter has been dealt with by the bank, but remains unresolved.

Online Banking

To register:

The user ID and login is the same on Citi Mobile app and Citi Online. Got a question, visit Citi Mobile or Citibank Online and click to view our FAQs.

CitiPhone

Call our 24-hours CitiPhone Banking Services:

  • Citigold clients : +971 4 311 4653
  • All others : +971 4 311 4000

For overdue payment-related matters:

  • Call Collections Desk on +971 4 352 7111
  • Timings: 09:00am to 17:00pm, Sunday to Thursdays (except Public holiday)