Please note that between 8PM to 8AM, our phone banking services are only available for critical services like card replacement, fraudulent transactions & service interruption. For all other queries during this period, please use Citi Online or our Mobile App. For further assistance you may also use the 'Write to us' option on Citi Online. For any critical escalations, email us on: firstname.lastname@example.org. Alternatively, you may continue to call us between 8AM to 8PM for full services.