Lifestyle Protect is an optional credit insurance program designed to provide you with the peace of mind that comes with knowing that even in unfortunate circumstances, your cover will allow you to take care of your Citi Credit Card dues and also ensure personal expenses are taken care of.

This insurance is brought to you by MetLife and offers the following benefits.

In the unfortunate event of Death or Critical Illness:

  • Coverage of the full Outstanding Balance
  • Payment of three times the average Outstanding Balance for the last three months prior to the date of the covered event to you or your legal heirs

In the unfortunate event of Involuntary Loss of Employment:

  • Coverage of 10% of the Outstanding Balance on your credit card up to 12 months of proven unemployment
  • 5% of the last 3 month's outstanding balance prior to date of loss of employment, paid directly to you up to 12 months of proven unemployment up to a maximum of AED 1,000 per month
  • Monthly premium of 0.79%* of the total Outstanding Balance on your credit card
  • Available to all Citi Credit Card Customers between the ages of 21 and 64
  • The insurance coverage is not available for self-employed customers
  • Combined benefit across all covers shall not exceed AED 500,000
  • The maximum combined benefit amount payable per month to the Policyholder (Citi) and the Insured Credit Cardholder on Involuntary Loss of Employment Cover shall not exceed AED 35,000

*Inclusive of VAT collected on behalf of the Insurer on the non-life component of the premium

The Card member or his/her beneficiary should call Citibank at +971 4 311 4000 or visit our Branch to report the claim. You may also report the claim by printing the attached form and submitting it together with the requested documents to the Citi Collection Department at Citibank, Oud Mehta office Building, 205 – 208, Dubai, UAE or email it at Please remember that you have 60 days from the date of the covered event to report the claim and all requested documents are essential for processing the claim by MetLife.