Credit Cards - Purchase Protection

With your Citibank Credit Card you are entitled to Purchase Protection, which provides coverage for most items you purchase with your eligible Citibank Credit Card if the item is damaged or stolen within 90 days of the date of purchase. The item will either be replaced with a new one, or you will be reimbursed for the full value of the item as per the store receipt. Click on the card below to get more information about the purchase protection policy applicable on that credit card.

  • CITI PRESTIGE CITI PRESTIGE

CITI PRESTIGE

With your Citi Prestige World Elite™ Mastercard® Credit Card shop with more confidence – Purchase Protection covers purchases made with your Citi Prestige Card if they are damaged or stolen within 90 days of purchase. You’re covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period. The item will either be replaced with a brand new one, or you will be reimbursed for the full value of the item as per the store receipt

Claim Process

Written notice of claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim.

You can submit a claim online here. Documents required to be submitted are:

  • Passport and residence visa or Emirates ID copy
  • A copy of the purchase receipt and/or a card statement showing payment of the item was made entirely with the Citi Prestige Card.
  • If the item/s is damaged, photos of the damaged item/s
  • For theft claims, official copies of the police report within ninety (90) days of incident;

Please note that cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim

If you have and questions simply contact the Citi Prestige Concierge through +971 4 311 4653.

Customer Support  Support

Click here to file a claim online.

For the full Terms and Conditions click here

  • CITI PREMIER CITI PREMIERMILES ELITE

CITI PREMIER

With your Citi Premier World Elite™ Mastercard® Credit Card shop with more confidence – Purchase Protection covers purchases made with your Citi Premier Card if they are damaged or stolen within 90 days of purchase. You’re covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period. The item will either be replaced with a brand new one, or you will be reimbursed for the full value of the item as per the store receipt

Claim Process

Written notice of claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim.

You can submit a claim online here. Documents required to be submitted are:

  • Passport and residence visa or Emirates ID copy
  • A copy of the purchase receipt and/or a card statement showing payment of the item was made entirely with the Citi Premier Card.
  • If the item/s is damaged, photos of the damaged item/s
  • For theft claims, official copies of the police report within ninety (90) days of incident;

Please note that cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim

If you have and questions simply contact the Citi Concierge through +971 4 311 4000.

Customer Support  Support

Click here to file a claim online.

For the full Terms and Conditions click here.

  • CITI PREMIER CITI PREMIERMILES ELITE

CITI REWARDS

With your Citi Rewards Credit Card shop with more confidence – Purchase Protection covers purchases made with your Citi Rewards Card if they are damaged or stolen within 90 days of purchase. You’re covered for up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period. The item will either be replaced with a brand new one, or you will be reimbursed for the full value of the item as per the store receipt

Claim Process

Written notice of claim must be given no later than thirty (30) days from the date of the incident. Failure to give notice within (30) days from the date of the incident may result in a denial of the claim.

You can submit a claim online here. Documents required to be submitted are:

  • Passport and residence visa or Emirates ID copy
  • A copy of the purchase receipt and/or a card statement showing payment of the item was made entirely with the Citi Rewards Card.
  • If the item/s is damaged, photos of the damaged item/s
  • For theft claims, official copies of the police report within ninety (90) days of incident;

Please note that cardholders may be required to send in the damaged item(s), at their expense, for further evaluation of the claim

If you have and questions simply contact the Citi Concierge through +971 4 311 4000.

Customer Support  Support

Click here to file a claim online.

For the full Terms and Conditions click here.

  • EMIRATES-CITIBANK ULTIMA EMIRATES-CITIBANK ULTIMA
  • EMIRATES-CITIBANK ULTIMATE EMIRATES-CITIBANK ULTIMATE
  • EMIRATES-CITIBANK WORLD/TITANIUM EMIRATES-CITIBANK WORLD/TITANIUM
  • EMIRATES-CITIBANK GOLD EMIRATES-CITIBANK GOLD
  • EMIRATES-CITIBANK SILVER EMIRATES-CITIBANK SILVER

Emirates-Citibank Ultima

Use your Skywards Miles for tickets on Emirates Airlines or upgrades and fly to more than 140 destinations. You can even redeem for merchandise on The Emirates High Street!

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

 

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

Redeem for airline tickets or upgrades

Steps to redeem your Skywards Miles

Flight rewards start from only 15,000 Skywards Miles* and you can fly anywhere on the Emirates network. You have a choice of Skywards Saver reward or Skywards Flex reward tickets in any class of travel. Redeem now :

Login to your Skywards account at
www.emirates.com

Click on
'Book a flight'

On the 'search and book flights' screen tick 'Redeem Skywards Miles'

You will see a price breakdown between the Miles you have redeemed against the air fare + the taxes and other carrier imposed charges for which you will have to pay.

Select outbound/inbound flights and click on 'Book the itinerary'

Fill in your personal details or simply tick on 'Please use my Skywards information'

Fill in your Emirates-Citibank card details, review your purchase and proceed to check-out

Steps to upgrade an existing booking with your Skywards Miles

Class upgrades start with 9,000 Skywards Miles*. You can upgrade online from Economy to Business or from Business to First Class. Here is how:

Login to your Skywards account at www.emirates.com
If you don't have enough Miles you also have the option to 'purchase more Miles' online with your card.
Go to 'manage a booking' and choose 'upgrade with Miles'
Then follow the instructions displayed online in order to complete your transaction and upgrade an existing booking redeeming your Skywards Miles

* This is as per the info contained at www.emirates.com as of the 1st of November 2015. Kindly login to your Skywards account and advise the "Miles Calculator" on the official website for the most updated information.

Redeem through the Emirates High Street

Browse through an extensive range of global luxury brands and everyday items and accessories and order online. You may pay with your Emirates-Credit Card, Skywards Miles, or a combination of both and have your purchases delivered to your doorstep. Explore The Emirates High Street! Visit www.emirateshighstreet.com

EMIRATES-CITIBANK ULTIMATE

Use your Skywards Miles for tickets on Emirates Airlines or upgrades and fly to more than 140 destinations. You can even redeem for merchandise on The Emirates High Street!

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

 

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

Redeem for airline tickets or upgrades

Steps to redeem your Skywards Miles

Flight rewards start from only 15,000 Skywards Miles* and you can fly anywhere on the Emirates network. You have a choice of Skywards Saver reward or Skywards Flex reward tickets in any class of travel. Redeem now :

Login to your Skywards account at
www.emirates.com

Click on
'Book a flight'

On the 'search and book flights' screen tick 'Redeem Skywards Miles'

You will see a price breakdown between the Miles you have redeemed against the air fare + the taxes and other carrier imposed charges for which you will have to pay.

Select outbound/inbound flights and click on 'Book the itinerary'

Fill in your personal details or simply tick on 'Please use my Skywards information'

Fill in your Emirates-Citibank card details, review your purchase and proceed to check-out

Steps to upgrade an existing booking with your Skywards Miles

Class upgrades start with 9,000 Skywards Miles*. You can upgrade online from Economy to Business or from Business to First Class. Here is how:

Login to your Skywards account at www.emirates.com
If you don't have enough Miles you also have the option to 'purchase more Miles' online with your card.
Go to 'manage a booking' and choose 'upgrade with Miles'
Then follow the instructions displayed online in order to complete your transaction and upgrade an existing booking redeeming your Skywards Miles

* This is as per the info contained at www.emirates.com as of the 1st of November 2015. Kindly login to your Skywards account and advise the "Miles Calculator" on the official website for the most updated information.

Redeem through the Emirates High Street

Browse through an extensive range of global luxury brands and everyday items and accessories and order online. You may pay with your Emirates-Credit Card, Skywards Miles, or a combination of both and have your purchases delivered to your doorstep. Explore The Emirates High Street! Visit www.emirateshighstreet.com

EMIRATES-CITIBANK WORLD/TITANIUM

Use your Skywards Miles for tickets on Emirates Airlines or upgrades and fly to more than 140 destinations. You can even redeem for merchandise on The Emirates High Street!

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

 

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

Redeem for airline tickets or upgrades

Steps to redeem your Skywards Miles

Flight rewards start from only 15,000 Skywards Miles* and you can fly anywhere on the Emirates network. You have a choice of Skywards Saver reward or Skywards Flex reward tickets in any class of travel. Redeem now :

Login to your Skywards account at
www.emirates.com

Click on
'Book a flight'

On the 'search and book flights' screen tick 'Redeem Skywards Miles'

You will see a price breakdown between the Miles you have redeemed against the air fare + the taxes and other carrier imposed charges for which you will have to pay.

Select outbound/inbound flights and click on 'Book the itinerary'

Fill in your personal details or simply tick on 'Please use my Skywards information'

Fill in your Emirates-Citibank card details, review your purchase and proceed to check-out

Steps to upgrade an existing booking with your Skywards Miles

Class upgrades start with 9,000 Skywards Miles*. You can upgrade online from Economy to Business or from Business to First Class. Here is how:

Login to your Skywards account at www.emirates.com
If you don't have enough Miles you also have the option to 'purchase more Miles' online with your card.
Go to 'manage a booking' and choose 'upgrade with Miles'
Then follow the instructions displayed online in order to complete your transaction and upgrade an existing booking redeeming your Skywards Miles

* This is as per the info contained at www.emirates.com as of the 1st of November 2015. Kindly login to your Skywards account and advise the "Miles Calculator" on the official website for the most updated information.

Redeem through the Emirates High Street

Browse through an extensive range of global luxury brands and everyday items and accessories and order online. You may pay with your Emirates-Credit Card, Skywards Miles, or a combination of both and have your purchases delivered to your doorstep. Explore The Emirates High Street! Visit www.emirateshighstreet.com

EMIRATES-CITIBANK GOLD

Use your Skywards Miles for tickets on Emirates Airlines or upgrades and fly to more than 140 destinations. You can even redeem for merchandise on The Emirates High Street!

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

 

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

Redeem for airline tickets or upgrades

Steps to redeem your Skywards Miles

Flight rewards start from only 15,000 Skywards Miles* and you can fly anywhere on the Emirates network. You have a choice of Skywards Saver reward or Skywards Flex reward tickets in any class of travel. Redeem now :

Login to your Skywards account at
www.emirates.com

Click on
'Book a flight'

On the 'search and book flights' screen tick 'Redeem Skywards Miles'

You will see a price breakdown between the Miles you have redeemed against the air fare + the taxes and other carrier imposed charges for which you will have to pay.

Select outbound/inbound flights and click on 'Book the itinerary'

Fill in your personal details or simply tick on 'Please use my Skywards information'

Fill in your Emirates-Citibank card details, review your purchase and proceed to check-out

Steps to upgrade an existing booking with your Skywards Miles

Class upgrades start with 9,000 Skywards Miles*. You can upgrade online from Economy to Business or from Business to First Class. Here is how:

Login to your Skywards account at www.emirates.com
If you don't have enough Miles you also have the option to 'purchase more Miles' online with your card.
Go to 'manage a booking' and choose 'upgrade with Miles'
Then follow the instructions displayed online in order to complete your transaction and upgrade an existing booking redeeming your Skywards Miles

* This is as per the info contained at www.emirates.com as of the 1st of November 2015. Kindly login to your Skywards account and advise the "Miles Calculator" on the official website for the most updated information.

Redeem through the Emirates High Street

Browse through an extensive range of global luxury brands and everyday items and accessories and order online. You may pay with your Emirates-Credit Card, Skywards Miles, or a combination of both and have your purchases delivered to your doorstep. Explore The Emirates High Street! Visit www.emirateshighstreet.com

EMIRATES-CITIBANK SILVER

Use your Skywards Miles for tickets on Emirates Airlines or upgrades and fly to more than 140 destinations. You can even redeem for merchandise on The Emirates High Street!

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

 

Redeem for airline tickets or upgrades

Choose from the Skywards Saver reward or Skywards Flex reward tickets in any class of travel or upgrade an existing booking with your Skyward Miles

Redeem through the Emirates High Street

Redeem from a variety of merchandise on the Emirates High Street

Redeem for airline tickets or upgrades

Steps to redeem your Skywards Miles

Flight rewards start from only 15,000 Skywards Miles* and you can fly anywhere on the Emirates network. You have a choice of Skywards Saver reward or Skywards Flex reward tickets in any class of travel. Redeem now :

Login to your Skywards account at
www.emirates.com

Click on
'Book a flight'

On the 'search and book flights' screen tick 'Redeem Skywards Miles'

You will see a price breakdown between the Miles you have redeemed against the air fare + the taxes and other carrier imposed charges for which you will have to pay.

Select outbound/inbound flights and click on 'Book the itinerary'

Fill in your personal details or simply tick on 'Please use my Skywards information'

Fill in your Emirates-Citibank card details, review your purchase and proceed to check-out

Steps to upgrade an existing booking with your Skywards Miles

Class upgrades start with 9,000 Skywards Miles*. You can upgrade online from Economy to Business or from Business to First Class. Here is how:

Login to your Skywards account at www.emirates.com
If you don't have enough Miles you also have the option to 'purchase more Miles' online with your card.
Go to 'manage a booking' and choose 'upgrade with Miles'
Then follow the instructions displayed online in order to complete your transaction and upgrade an existing booking redeeming your Skywards Miles

* This is as per the info contained at www.emirates.com as of the 1st of November 2015. Kindly login to your Skywards account and advise the "Miles Calculator" on the official website for the most updated information.

Redeem through the Emirates High Street

Browse through an extensive range of global luxury brands and everyday items and accessories and order online. You may pay with your Emirates-Credit Card, Skywards Miles, or a combination of both and have your purchases delivered to your do orstep. Explore The Emirates High Street! Visit www.emirateshighstreet.com