Credit Card Payment Options

Enjoy the Convenience

Paying your Citi Credit Card balance doesn't have to be a hassle! Choose from a variety of payment options to suit your needs.

Make an online transfer from your Citibank or non-Citibank Account

Did you know you can pay your Credit Card balance easily anytime, anywhere using your laptop or smartphone? You can choose to pay your balance absolutely free of charge through Citibank Online, or even from your non-Citibank Account, at the nominal fee of AED 1 (which may be charged by your bank).

Online Transfer From your non-Citibank Account
Online Transfer From your Citibank Account

 

Pay online through a non-Citibank account:

The online transfer process varies from bank to bank, but usually has the following steps:

  • Login to your bank account
  • Select Online Transfer from the payments and transfers section
  • Enter your Citi Credit Card number (some banks may ask for an IBAN, please enter your 16 digit Citi Credit Card number)
  • Enter the amount that you would like to pay
  • Enter the swift code - CITIAEAD
  • Choose when you want the payment to be made. Please note that payment transfers can take up to 3 days to process.
  • Click 'Next' to review the details of the transfer
  • Select 'Confirm and Pay'

Some banks will require you to add your Citi Credit Card to the payees or beneficiary list. Here is a list of details which may be required for online transfers :

Bank Name
CITIBANK N.A
Card Number
Your 16 digit Citi Credit Card number
Swift Code
CITIAEAD
Address
Oud Metha Tower, Sheikh Rashid Road, Dubai, UAE

In case you need assistance, please call your bank for more details. Please note that your bank may levy a processing fee of AED 1 for this transaction.

Pay online through a Citibank account:

  • Sign on to Citibank online at https://online.citibank.ae
  • Under the "Payments & Transfers" tab, click on "Make a payment or a transfer"
  • Select "Transfer between my own accounts"
  • Select the account you want to pay from as the source and your credit card as destination
  • Select the amount you want to pay
  • Choose when you want the payment to be made.
  • Click 'Next' to review the details of the transfer
  • Select 'Confirm and Pay'

Not yet registered for online banking? Register here in three easy steps.

Deposit cash or a check into an ATM* to pay your credit card. You don’t even need to have your card with you at the time of payment!

When paying by check at our ATMs, please ensure that the payment is made two days before the due date. This will ensure that your check is cleared before the payment due date in order to avoid finance charges and late fees.

Click here to find an ATM location near you. Please follow the below steps for making payments.

 

With your Citi Credit Card
Without your Citi Credit Card

 

With your Citi Credit Card

  • Insert your Citi Credit Card into the ATM
  • Enter your 4 digit ATM PIN
  • Select your preferred language (Arabic or English)
  • The next screen asks 'what would you like to do today'. Please select 'Online Payment'
  • The next screen will ask you 'what would you like to deposit'. Click on 'Cash' or 'Check' and click next
  • Deposit cash or check
  • Please confirm the amount displayed on the screen
  • The next screen asks you 'would you like a receipt'. Please select as required.
  • Once your payment is completed please collect your Citi Credit Card

Without your Citi Credit Card

  • Touch the ATM screen or press any key
  • Select your preferred language (Arabic or English)
  • The next screen asks you 'what would you like to deposit' Click on 'Cash' or 'Check' and click next
  • Enter your 16 digit credit card number and
  • Now deposit 'cash' or 'check'
  • Please confirm the amount displayed on the screen
  • The next screen asks you 'would you like a receipt'. Please select as required
  • Your transaction will be processed

Disclaimer
*Only Cash deposit machines will accept payments

Set up a Direct Debit payment from your Citi bank or non-Citibank account and ensure that your credit card balance is paid regularly and conveniently every month.

How to set up Direct Debit from your Non-Citibank Account
How to set up Direct Debit on Citibank Online

 

What is Direct Debit?

A Direct Debit payment instruction is a financial transaction, in which, based on your instruction Citi will automatically receive the payment towards your Citi Credit Card from the registered bank account on the due date.

Direct Debit Instructions are normally used for making recurring payments, where the payment amounts vary from one payment to another.

Please maintain sufficient funds in your account to pay your credit card monthly due. In the event of any shortfall against the statement due, you will be liable for any late fee and finances charges incurred as per the Schedule of Fees and Charges available on www.citibank.ae.

How to Set up Direct Debit from your Non-Citibank Account

Enroll for the direct debit facility from your bank Account within the UAE. You can conveniently download the direct debit form from the Download Center. Fill in the required details, and mail it to us at :

CITIBANK
DIRECT DEBIT CREDIT CARDS
P.O.BOX 749
DUBAI, U.A.E
Or, submit it at any Citibank branch/ Financial centers.

Please note that the payee bank may apply charges.

How to Set up Direct Debit on Citibank Online

To learn how you can set up direct debit transactions using Citibank Online, our secure online banking system, please View this demo. To set up Direct Debit through Citibank Online, click here.

You can also pay your Citi Credit Card balance at an exchange house through the UAE Funds Transfer System (UAEFTS). Please ensure that the exchange house supports Citibank payments.

UAEFTS is the Real Time Gross Settlement system of the United Arab Emirates, hosted by the Central Bank of the UAE. The system facilitates the transfer of funds between banks and other financial institutions in the UAE via their accounts held with the Central Bank.

Please note that the exchange house may levy a transaction fee for accepting the payment.

Enroll for the direct debit facility from your Bank Account within the UAE. This will ensure that your credit card payments are cleared on your credit card's due date. You can conveniently download the direct debit forms from the Download Center, fill in the required details, and mail it to us at :

TO
CITIBANK
DIRECT DEBIT CREDIT CARDS
P.O.BOX 749
DUBAI, U.A.E

Or, submit it at any Citibank branch/ Financial centers.

A Direct Debit payment instruction is a financial transaction in which, based on your instruction, Citi will automatically receive the payment towards your Citi Credit card from the registered bank account on the due date. Direct Debit Instructions are normally used for making recurring payments, where the payment amounts vary from one payment to another.

Please ensure to have sufficient funds in your account to pay your credit card’s monthly due. In the event of any shortfall against the statement due, you will be liable for any costs, fees, penalties, charges incurred as per the schedule of charges available on www.citibank.ae. Please also note that the payee’s bank may also apply charges.

Should you have any queries, please feel free call our 24-hour Citi-Phone Banking Service or visit your nearest Citibank branch.

Disclaimer
Charges will be applicable If you pay less than the outstanding amount as per schedule of fees & charges