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Introducing Citi Pay ®. The Fastest Mobile Payment App Introducing Citi Pay ®. The Fastest Mobile Payment App

Introducing Citi Pay®.
The faster way to pay.

Turn your smartphone into a card and
experience a faster, more convenient
way to pay with just a tap.

  • Citi Pay
  • Google Play

Speed your way
through purchases

Paying with Citi Pay is as easy as 1-2-3.

  • 1

    Launch the Citi Pay app and choose the card you want to see.

  • 2

    Authenticate using your 4 digit PIN or fingerprint authentication.

  • 3

    Hold your device over any
    reader with this icon:

Launch the Citi Pay app and
tap the 'Ready to Pay' button.

Works on any Android (version 4.4 Kit Kat
or higher with NFC support)

Citi Pay can be used by all Citi MasterCard Credit and Debit Cards.

Quick start

Skip the long forms and troublesome process of taking photos of
your card. Setting up Citi Pay is just like using it: fast and easy.

Download Citi Pay from the Google Play Store,
launch the app, and click 'Get Started'.

Log in using your Citibank Online
User ID and Password.

You can also enable Fingerprint
payments for certain devices

Enter the One-Time Password sent
to your mobile phone.

Create your 4- digit
Citi Pay PIN.

All your Citi Credit Cards
will be added automatically.

Click here for your quick step by step guide

1/6

You will need a Citibank Online Banking account to use Citi Pay.
If you don't have one, you can register now.

FAQs

What is Citi Pay?

Citi Pay is a mobile wallet that allows you to pay for purchases using your eligible Citi Card at merchants with contactless or tap and pay facilities.

What devices are supported by Citi Pay?

Citi Pay can be used on Android smartphones with versions Android 4.4 (KitKat) or 5.0 (Lollipop) or higher, with NFC (Near Field Communication) capabilities.

How can I get Citi Pay?
  • To start using Citi Pay, you must download and install the Citi Pay app from the Google Play Store. The Citi Pay app is free.
  • Please ensure you have internet connectivity when you download and install this on your mobile phone.
  • Once the app has been downloaded, open the Citi Pay app from your phone menu and follow the instructions to activate the app, including giving the app permission to access the dialer and location services of your phone, as well as agreeing to terms and conditions.
  • You will need your Citibank Online User ID and Password to start using Citi Pay. If you do not have a Citibank Online profile, please create one by following the Citibank Online instructions here.
Where can I use Citi Pay?
  • You can use Citi Pay to make payments of purchases at any merchant that has the tap and pay / contactless / NFC terminal.
  • You can use Citi Pay anywhere in UAE and overseas, as long as the merchant has a contactless reader available and as long as your mobile device has internet connectivity.
How secure is Citi Pay?

Citi Pay utilizes several layers of security at multiple points of usage.

  • This begins with setting up your Citi Pay profile using your Citibank Online log in details. You will be required to go through our One-Time Password (OTP) verification process.
  • In addition, every transaction done using Citi Pay will require a PIN or Fingerprint authentication giving you added security.
What should I do if I lose my phone?

Citi Pay utilizes several layers of security at multiple points of usage.

  • If your mobile phone is lost, please call Citiphone at +971 311 4000 to report that you have activated Citi Pay and that you have lost your phone.
  • Citiphone can delete the details of your Citibank account on Citi Pay at any time.
  • Your actual Citi Card (plastic) will still remain active, unless you specifically request to cancel that as well.

Still have questions? Click here for the full FAQs.

Introducing Citi Pay ®. The faster way to pay. Introducing Citi Pay ®. The faster way to pay.

Don't have a Citi Card?

Apply Now and get up to AED 1,500 statement credit!

Already a Citi cardholder?
Refer a friend and get rewarded with up to AED 1,000 for every friend you refer! T&Cs apply.

Citibank Terms and Conditions apply. They are subject to change and are available upon request. For the CitiPay Terms and Conditions please click here.