Your security is our first priority.

As a Citi cardmember, you can be assured that we are constantly trying to improve ways to help safeguard and protect you and your account.

Through monitoring of our customers’ accounts, we detect fraudulent or unauthorized usage, often before you are even aware of it. If we notice unusual activity on your credit card, we may contact you by phone, text, or e-mail to confirm that you are aware of that transaction.

If you suspect that your credit card has been used without your permission, you can contact us immediately at +971 4 311 4000. We can then assist you in assessing the risk to your account and determine the appropriate action.

In case you would like to report an unauthorized transaction, download and complete the Transaction Dispute Form from our Download Center and submit it at a Citibank branch within 30 days of the statement date.