Citi Mobile^® Token

Citi Mobile^® Token allows customers to generate a One-Time Password (OTP) directly in the Citi Mobile^® App instead of receiving it via SMS.

Please note that the Citi Mobile^® Token can only be enabled with the Citi Mobile^® App on one mobile device.

The Citi Mobile^® Token allows you to authenticate all of your transactions and instructions started in:

• Citibank Online,
• Citi Mobile^® (Please note that the Citi Mobile^® Token is assigned to only one device).

You can enable the Citi Mobile^® Token in 3 easy steps:
1) Log in to Citi Mobile^® App and go to "Profile", choose "Manage Citi Mobile^® Token".
2) Confirm Citi Mobile^® Token activation by entering One-Time Password (OTP), which you will receive via SMS.
3) Create your 6-digit Citi Mobile^® Token Unlock Code. From now on, you can use it to authorize your transactions.

Secure - Citi Mobile^® Token is protected by a 6-digit Unlock Code chosen by you and is restricted to one mobile device of your choice.

Instant - Your 6-digit Unlock Code will instantly generate you a One-Time Password (OTP) for all transactions in Citibank Online. You can also use it to authorize all transactions in Citi Mobile^®.

Easy - Authenticates all transactions and instructions such as payments and transfers, adding a new payee, and updating your contact details in Citibank Online and Citi Mobile^®.

The unique Unlock Code ensures that only you have access to the Citi Mobile^® Token on your device and can generate a One-Time Password (OTP). Please remember your Unlock Code and do not share it with anyone.

In Citibank Online and Citi Mobile^® you will still be able to authorize your transactions with a One-Time Password (OTP) sent via SMS.

Yes, you may still use your One-Time Password (OTP) via SMS as an alternative to Citi Mobile^® Token. However, this method of authentication is only applicable for Citibank Online. If you are making transactions via the Citi Mobile^® App on your Citi Mobile^® Token enabled device, One-Time Password (OTP) authentication is instant when you enter your Unlock Code. There’s no need to wait for One-Time Password (OTP) via SMS.

Step 1: Select your intended transaction on the Citi Mobile^® App.
Step 2: Enter your 6-digit Unlock Code when prompted.
Step 3: Once the authentication is successful, your selected transaction will be automatically completed.

Step 1: Tap Citi Mobile^® Token on the Citi Mobile^® App Sign On page.
Step 2: Enter your 6-digit Unlock Code.
Step 3: Enter the OTP generated by the Citi Mobile^® Token on the "One Time Password (OTP) Authentication" screen on Citibank Online.

If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile^® Token:
1) Log in to your Citibank Online account on your browser and follow these steps: → My Profile → Citi Mobile^® Token de-enrollment.
2) By enabling the Citi Mobile^® Token on another mobile device, the Citi Mobile^® Token will automatically be deactivated on the previous mobile device.
3) Call CitiPhone at + 9714 3114000 to deactivate your Citi Mobile^® Token.

Simply enable the Citi Mobile^® Token on your new mobile device. The Citi Mobile^® Token will be automatically deactivated on the previous device. Refer to question # 3 to learn how to enable the Citi Mobile^® Token.

No, for security reasons, you can register for the Citi Mobile^® Token on one device only. If you have enabled the Citi Mobile^® Token on a new device, the Citi Mobile^® Token on the previous device will be automatically deactivated.

Your Citi Mobile^® Token authentication may be unsuccessful because you have entered an incorrect Citi Mobile^® Token Unlock Code. Please try again and note that entering an incorrect Citi Mobile^® Token Unlock Code more than three times in a row will lock you out of Citi Mobile^® Token. If you have forgotten your Citi Mobile^® Token Unlock Code, you can reset it.

If you enter the 6-digit Unlock Code incorrectly for 3 times, it will lock your Citi Mobile® Token AND your login password.
You can reset your 6-digit Unlock Code by first resetting your online banking login password.
After resetting your login password, you can login to Citi Mobile^® and follow the steps mentioned below to reset your 6-digit Citi Mobile^® Token Unlock Code.
Step 1: Go to the Profile option.
Step 2: Select "Manage Citi Mobile^® Token".
Step 3: Select "Reset Unlock Code".

You can reset your Citi Mobile^® Token by signing on to the Citi Mobile^® App by clicking on the Profile option and following the steps below:
Step 1: Select "Manage Citi Mobile^® Token".
Step 2: Select "Reset Unlock Code".
Step 3: Enter One-Time Password (OTP) received via SMS.
Step 4: Enter new 6-digit Citi Mobile^® Token Unlock Code twice and select "Confirm".