Card Services
Reporting Credit Card Fraud: What You Need to Know
Your security is our priority
As a Citi cardmember, we immensely value the safety and security of your transactions. We continually strive to improve how we safeguard and protect you and your account.
We thoroughly monitor our customers’ accounts, which helps us monitor any credit card fraud, malicious activities, or unauthorized usage, much before the customers become aware of it. If we detect any unusual activity on your credit card, rest assured that we will always contact you by phone, text, or email to confirm that you are aware of that transaction.
How to Report Credit Card Fraud
If you suspect that your credit card has been used without your permission, you can contact us immediately at +971 4 311 4000. We can then assist you in assessing the risk to your account and determining the appropriate action.
In case you would like to report an unauthorized transaction, download and complete the Transaction Dispute Form from our Download Center and submit it at a Citibank branch within 30 days of the statement date.
Fraud reporting is important. In serious cases, your bank may also require you to file a police report. You can escalate the matter to the Central Bank if needed.
How to Avoid Credit Card Fraud?
You can avoid credit card fraud in the UAE by simply staying vigilant of your card activities and doing the following:
- Avoid opening email attachments that do not look genuine
- Never share your PIN and passwords with anyone
- Install antivirus software on your laptop or computer to keep it safe from malicious malware
- Ensure that your browser and software are up to date with the latest bug fixes.
To know more about the safety practices, click here.
Life and Money: Resources to Avoid Credit Card Fraud
Hit by Bank Fraud? Navigate Credit Card Fraud in the UAE
As we spend more time online on more platforms than ever before, scammers have found new ways to con us into parting with our money. This article explains what steps UAE residents can take if they are victims of bank fraud.
ATM Safe Practices
Automated Teller Machines (ATMs) have steadily increased in popularity since their introduction in 1967. From cash withdrawals and deposits to transfers and airtime purchases, numerous financial transactions can be completed at ATMs.
How to stay safe when banking online
Whether it’s paying your bills or sending money overseas, online banking has proved particularly convenient during the coronavirus pandemic. Managing your money over the internet is both safe and convenient in the UAE, provided you follow a few basic protocols.
Frequently Asked Questions
Look for signs like charges you don’t remember, texts about purchases you didn’t make, or messages about your card being used in a new place. If anything seems strange, contact your bank right away.
Yes. In the UAE, using someone else’s credit card without permission is a serious crime. The police and banks work together to catch the people who do it.
Banks use smart computer systems to watch for strange spending. If something looks unusual—like a big charge in a new country, they might block the card and send you an alert.
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