Contact Us - We're Here to Help
CitiPhone Banking Service
Whatever your banking needs are, from queries regarding banking services to lodging a complaint - our highly-trained customer care team is here to help. We can be reached on the following numbers:
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- Customer Care: +971 4 311 4000
- Citigold Customer Care: +971 4 311 4653
- Citigold Private Client Customer Care: +971 4 311 4272
As part of our governing regulations, banks are required to maintain updated customer information. Please share your latest Emirates ID data with us.
Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.
Also Reach Citi Customer Care Through
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Help Center
- View online demos and download documents
- Find answers to questions and service issues through FAQs
Click here to get started.
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Payments
Speak to a Collection agent on +971 4 408 5499
- Mon - Thu and Sat : 9 AM to 6 PM
- Fri : 9 AM to 12 PM & 3 PM to 6 PM
Closed on Sundays and public holidays
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Service Requests
- Log into Citi Online > Profile & Setting > Service Center > Write To Us > Requests
Log in a complaint
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Through our 24-hour CitiPhone Banking Service
- Citigold Private Client: +971 4 311 4272
- Citigold: +971 4 311 4653
- Standard banking relationships, credit cards: +971 4 311 4000
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Write to us
- On uaeservice@citi.com
- Citi Commercial Bank: click here for further details (for Companies / Entities only)
- Global Network Banking: click here for further details (for Companies / Entities only)
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In person
- Visit our branch (click here for branch location & timings)
A complaint reference number will be provided within 48 hours & you can expect a response & resolution within 4 business days to your registered email address.
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If you are not satisfied with your complaint response, you may raise an escalation to;
- Citi on escalationcomplaintresolution@citi.com. Make sure you provide your complaint unique reference number in your email or
- The UAE Ombudsman - Sanadak who provide an independent process to resolve complaints between consumers and financial institutions that have not reached an amicable settlement. Please visit https://sanadak.gov.ae
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Staff Conduct:
If you suspect or become aware that any Citi employee, or anyone working on Citi's behalf, may have engaged in misconduct, you may report your concerns to the Citi Ethics Office by
- Calling the Ethics Hotline: Available 24 hours per day, seven days per week in multiple languages by looking up the dialling options available in your location in the Country Dialing Instructions
- Website submission: https://secure.ethicspoint.com/domain/media/en/gui/78797/index.html
All contacts to the Citi Ethics Office and related investigations are treated as confidentially as possible. Concerns may be raised anonymously subject to applicable laws and regulations and consistent with the need to investigate and address the matter. Calls made with a mobile phone may result in charges. Alternatively, you may use the website submission to report your concern.
