Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.


As part of our governing regulations, banks are required to maintain updated customer information. Please click here to share your latest Emirates ID data with us.

Complaints and requests

Please visit Citi Online, click 'Service Center', select 'Write to us' and raise a complaint or request.

  • We will resolve with-in 4 working days and will get in touch with you either through phone or your registered email address
  • Please be patient in case of complaints related to partner offers, wealth management, the credit bureau and technical problems, these may take longer.

You can also contact our 24 hour Citiphone Banking Service on +97 14 3114000.


Call our 24-hours CitiPhone Banking Services:

  • Citigold clients : +971 4 311 4653
  • All others : +971 4 311 4000

For payment related queries:

Online Banking

To register:

The user ID and login is the same on Citi Mobile app and Citi Online. Got a question, visit Citi Mobile or Citibank Online and click to view our FAQs.